In our usability lab we observed the remote control use among subjects (N = 100) who also filled in a questionnaire.
Users dislike the look-and-feel of current remote controls:
Function |
Frequency of use (# per hour) |
Relevance [1...10] |
Power |
1 |
9 |
Channel selection |
168 |
10 |
Volume selection |
4 |
10 |
Audio settings (mono/stereo, pitch, etc.) |
0.8 |
2 |
Screen settings (brightness, color, etc.) |
0.5 |
1.5 |
Teletext (flipping pages included) |
14 |
6.5 |
Channel settings |
0.01 |
3 |
The biggest frustrations users expressed: