Functional Requirements Presented by: Jessie Levin, Market Expert Method • Market Research • Questionnaire and Observation - 100 subjects - Usability lab (relevance, frequency) Findings • DESIRES: - Attractiveness - Voice Recognition - Address frustrations: losing, difficulty learning how to use, bad for RSI • NEEDS: - Design matches operating behaviour - Flipping Personal Preferences • LCD Screen? • Less is More • Emphasize Look & Feel to win over consumer